Support Audit checks resident support files for Registered Providers and the managing agents they work with. Every finding names the document, the date and what good looks like, and every file gets a clear Gold, Green, Amber or Red rating.
Support Audit is an independent audit service for supported housing in England. We review resident support files (assessments, support plans, risk assessments, session notes and reviews) against your own standards and the National Supported Housing Standards, then report what is working, what is missing and exactly how to fix it.
Supported exempt accommodation is moving to national standards and local licences. Providers who can show their support, file by file, will be ready for it.
The Supported Housing (Regulatory Oversight) Act 2023 lets government set National Supported Housing Standards and require a local licence to run supported exempt accommodation. Meeting the standards becomes a licence condition.
In its April 2026 response, government confirmed it will amend Housing Benefit regulations so that enhanced Housing Benefit in England is linked to the new licensing regime.
Government expects to consult on draft regulations in late 2026, with licensing expected from 2027. Local supported housing strategies are due by 31 March 2027.
You hold the lease and the accountability. When licensing arrives, the landlord will need to show that the support provider meets the standards. We give you a consistent, evidence-based view of how each managing agent is supporting your residents, and what needs to change.
Your Registered Provider, the council and soon a licensing team will all want evidence. A Mock Audit shows you what they would find, and how to fix it, while there is still time.
Three ways to work with us, all run to the same checklist, the same rating key and the same standard of evidence.
A fixed-fee review of a sample of resident files, run exactly as a full audit would be. Ideal before licensing, a contract review or an RP audit round.
Every resident file for a managing agent, audited every six months, with findings you can take straight to the agent and track over time.
Regular file sampling between audits, so standards don't drift and problems surface while they are still small.
Software does the first pass so every file is checked the same way. An experienced auditor reviews every judgement and sets every grade.
A short call to agree which files are in scope, which standards apply and your timescale. We confirm a fixed fee before anything starts.
You share the resident files for the review period through a secure transfer. Only the files in scope are requested, and everything is handled as special category data.
Our software checks every file against the audit checklist, flagging missing signatures, late reviews, unplanned risks and support hours. An experienced auditor then reviews every judgement and sets every grade.
Each resident gets a rating with a reason, evidence for every finding, the strengths we found and practical next steps. Managing agents also get an overall feedback report.
We debrief with your team and check progress 4 to 8 weeks later. Then a re-audit confirms actions are closed, or monitoring keeps standards steady between rounds.
Every resident file is rated against the same key, with a reason for the rating, so you can compare files, agents and rounds at a glance.
Complete, signed and current. Support is evidenced against every goal, with practice worth sharing across the service.
Share as best practiceCompliant, with minor improvements to make. Nothing that puts the resident or the arrangement at risk.
Minor improvementsGaps that need action within an agreed timescale, such as late reviews, incomplete records or goals without evidence.
Action requiredKey documents missing, risk plans not in place, support below the minimum, or missed sessions not followed up.
Immediate remediationNo vague comments. Every resident report follows the same five-part structure, so teams know where to look and what to do next.
A simple pass or action against each core document, with a short note wherever there is an issue.
Each issue names the document, the date and what is wrong, with an example of what good looks like.
Every support goal checked for real actions in the session notes, and what to record where there aren't any.
Good practice named specifically, so it is recognised and repeated rather than lost among the findings.
Practical actions tied to the resident's own goals, with clear timescales.
One consistent standard across every agent, so you can compare like with like and act on the weakest files first.
A Mock Audit against the draft National Supported Housing Standards, so the gaps are closed before a licensing team looks.
A baseline audit in the first months of a new arrangement, so expectations are set on evidence rather than assumption.
What the 2023 Act does, what the National Supported Housing Standards say, who needs a licence and when.
Document by document: what auditors look for, the common gaps, and what good looks like.
Exempt accommodation, specified accommodation, managing agent, RMP and more, defined in plain English.
Short answers to what providers ask most. Anything else, ask us on the call.
We audit resident support files in supported exempt and transitional housing. Each file is checked against a set checklist, rated Gold, Green, Amber or Red, and returned with evidence, strengths and practical next steps.
Registered Providers who work with managing agents to deliver support, and managing agents or support providers who want an independent check of their own files.
No. Our software does the first pass so every file is checked the same way and nothing is missed. An experienced auditor reviews every finding and sets every grade.
Most of our audit rounds run every six months and cover the records for that review period. Monitoring adds lighter sampling in between, so issues are caught early.
It will be honest and specific, but the aim is to help teams improve. Strengths are named alongside issues, and every issue comes with an example of what good looks like.
No. We audit supported exempt accommodation and transitional supported housing, including residents moving from one to the other.